Here are our estimated shipping delivery times:
- USA: 5 to 8 business days
- Canada: 6 to 12 business days
- World: 10 to 20 business days
Your order will be sent out on average within 3 days of ordering.
International shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.
Order never arrived:
If your order didn’t end up arriving, be sure to let us know! First, please make sure that you have written the correct spelled addres and check that the shipping confirmation email has the right address, Otherwise, contact us ASAP!
Nevertheless, if the address was incorrect, we’d be happy to send you another order to the correct address. However, it will have to be at your cost.
If the shipping address was correct, get in touch with us at email@example.com making sure you quote your order number. You will be helped ASAP.
Damaged goods are bad, for you and for us. Therefore, the last thing we want is for you to be stuck with a damaged item. If an order arrives damaged, then please get in touch with a photo within a week’s time!
Size matters! However, if you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabelled. Let us know and we’ll get you sorted out. If you’d like a different size, get in touch with us at firstname.lastname@example.org, and we’ll let you know what your next steps are. However, the return shipment will have to be at your cost.
Please note that monogrammed, personalized, special-order items, and items damaged through normal wear and tear are NOT eligible for return.